Refund policy

Refund & Returns Policy

At Faith Above Collective, we want you to be happy with your purchase. If something isn’t right, please get in touch with us and we’ll do our best to help.

Change of Mind Returns

We accept change-of-mind returns within 14 days of delivery.

To be eligible for a change-of-mind return:

● The item must be unworn and unused.

● The item must be in its original condition.

● Original tags must still be attached where applicable.

● The item must be returned within 14 days of delivery.

● Proof of purchase may be required.

Customers are responsible for the cost of returning an item for a change-of-mind return.

Once we receive and inspect the returned item, we will process the refund to the original payment method.

Original shipping costs are not refundable for change-of-mind returns.

Exchanges

If you have ordered the wrong size, please contact us within 14 days of delivery.

Where stock is available, we may be able to arrange an exchange. The original item must meet the return conditions above, and the customer is responsible for return postage costs.

If the requested replacement size is unavailable, we can arrange a refund in accordance with this policy.

Faulty or Damaged Items

If your item arrives faulty, damaged or does not meet the description provided, please contact us as soon as possible with your order number and photographs showing the issue.

We will assess the issue and provide an appropriate remedy in accordance with the Australian Consumer Law, which may include a repair, replacement or refund depending on the circumstances.

If a product is confirmed to have a fault covered by the Australian Consumer Law, Faith Above Collective will cover reasonable return postage costs.

Incorrect Item

If we have sent you the wrong item, please contact us as soon as possible.

We will arrange for the incorrect item to be returned and the correct item to be sent to you at no additional cost.

Items We Cannot Accept for Change-of-Mind Returns

Change-of-mind returns may not be accepted where an item has been worn, washed, damaged, altered or otherwise used.

This does not affect your rights under the Australian Consumer Law.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this policy is intended to exclude, restrict or modify any rights you may have under the Australian Consumer Law.

How to Request a Return

Please contact us through our contact details provided on the Faith Above Collective website and include:

● Your order number

● Your name

● The item you wish to return

● The reason for the return

● Photographs where relevant

We will provide further instructions once your request has been reviewed.